Emma has a reputation for transforming high-performing teams and individuals in high-profile organisations. She’s passionate about creating productive, collaborative environments, and adept at fostering cultures of diversity and inclusion. Coaching Experience 7 Years Qualifications Bachelor of Business (University of Newcastle) Masters of Labour Law and Relations (University of Sydney) Instant Insight Academy Business Discovery and Mentoring Program NLP Practitioner Certification DiSC Profiling Clifton Strengths, HBDI, Insights and 15FQ What led you to coaching? Back in 2011, the company I was working for was concluding a successful merger where we became one of the largest recruiting and HR consulting organisations in the world. In the five years I'd been working with the company, I'd enjoyed a successful career turning around low-performing profit centres, working with teams to move from dispirited to proud, high performers, and developing my own leadership and commercial skills. The merger gave me new opportunities to help bring previously competing teams together to work together, with a new vision and management structure. Mostly this was a positive experience but, as often happens when two company cultures merge, there was clash of culture and values at the senior leadership level and the environment became increasingly political and less collaborative. It was at this point I knew I had to make a change, and coaching was the way that I could shift myself, and others, from reaction to a more productive place of action...and my coaching journey began. I do a lot of leadership development coaching – overcoming the obstacles that may hold a leader back from achieving their potential. Common development themes include: - Enhancing leadership effectiveness - Improving performance & productivity - Communication Intelligence, including giving and receiving feedback - Improving team culture, including diversity, inclusivity and engagement - Work and whole-of-life balance - Building confidence and resilience - Preparing for the next role / promotion - Taking up a new role / challenge and achieving success quickly - Strategies for change - Business/division strategic development and execution - Organisational/division change, growth, and team development - Profit increase/new business development. I’ve also developed strategic & cultural change programs for organisations. In these areas, I work with client businesses when they’re undergoing changes in what I usually call ‘ways of working’ and/or cultural change. These projects often come about as the organisation has identified one of two themes: 1) Experiences of sexual harassment, discrimination, general harassment, and bullying behaviour, and are concerned the behaviour may be systemic within the organisation; and 2) Where two different entities, teams or companies need to work together and the stakeholders must align to a common vision and purpose and develop actions to implement their strategy. My clients have included: VicSES, Ausnet, Ventia (working with City of Sydney), Fujitsu (working with Caltex), Randstad, GHD, Fujitsu, Coles Group, Shopper Intelligence (incl. Equine Facilitated Learning (EFL)), Biosis (incl. EFL), Bay Audio (incl. EFL), Beachlife Physiotherapy, Kempsey Shire Council, Advantage Group, Canon, Commonwealth Bank. If a client had never worked with a coach before, what would you want them to know about coaching with you? I would like them to know that we’ll both actively work together to achieve the results they are seeking. Coaching provides a two-way dialogue, and it starts with us developing rapport and setting up the processes for success. My process includes an alignment discussion to start off – helping to make sure we're both clear on the purpose and outcomes we're working towards. I'm able to provide an objective, balanced view and help clients explore areas that are outside their comfort zone, where they can find growth and opportunity. Words of Wisdom that I share with clients that are at the heart of my coaching philosophy: There's always a way :-), progress over perfection and asking, “what's one small step that will help us progress?” A quote I often refer to, is that people often overestimate what they can achieve in the short term and underestimate what they can achieve in the long term. With that in mind, by continuing to get clear on the outcome, taking small frequent actions, taking on feedback from ourselves, and the people and environment around us – to see the wins, and tweak what needs to be tweaked – the changes will start to multiply.
- Team dev
- Self Image